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Products & Collections
What kind of products does Maisonette offer?
What kind of products does Maisonette offer?
Maisonette is a design-led home accessories platform offering vases, table objects, candles, and everyday rituals.
Our collections blend locally made Egyptian pieces with carefully curated international designs, unified by a calm, timeless aesthetic.
Where are Maisonette products made?
Where are Maisonette products made?
Our collections celebrate a mix of Egyptian craftsmanship and select international pieces sourced from trusted partners.
Every item is chosen for its quality, material integrity, and design longevity.
Are your vases and table objects handmade?
Are your vases and table objects handmade?
Many of our vases and table objects feature hand-finished or artisan elements, which means slight variations in color, texture, or form may occur — these are part of their character, not imperfections.
Do you use natural materials?
Do you use natural materials?
Whenever possible, yes.
We prioritize ceramics, glass, wood, natural fibers, and artisan finishes, while also curating high-quality contemporary materials when they best serve the design.
What are your sizing options?
What are your sizing options?
Fill in the text content of the collapsible item here. You can provide details and explanation for the question here.
Hand Wash & Candles
Are your hand washes safe for daily use?
Are your hand washes safe for daily use?
Yes. Maisonette hand washes are formulated for frequent daily use and are PH-balanced to be gentle on the skin while cleansing effectively.
Are your products suitable for sensitive skin?
Are your products suitable for sensitive skin?
Our hand washes are dermatologically tested, sulfate-conscious, and enriched with skin-friendly ingredients.
If you have very sensitive skin or known allergies, we recommend reviewing the ingredient list before use.
Are Maisonette candles safe?
Are Maisonette candles safe?
Yes. Our candles are made using high-quality wax blends and carefully selected fragrance oils, designed for a clean, even burn when used as directed.
Returns & Exchanges
Where do you ship?
Where do you ship?
We currently ship across Egypt, with international shipping coming soon.
How long does delivery take?
How long does delivery take?
• Cairo & Giza: 3–5 working days
• Nationwide: 5–7 working days
Delivery times may vary during peak seasons or promotions.
How much is shipping?
How much is shipping?
Standard shipping fees apply and are displayed at checkout.
We occasionally offer free-shipping promotions, which will be clearly announced on the website.
Orders & Shipping
Can I return or exchange an item?
Can I return or exchange an item?
Yes. You may return or exchange eligible items within 14 days of purchase, provided they are unused and in their original packaging.
What items are non-returnable?
What items are non-returnable?
For hygiene and safety reasons, personal care products (such as hand wash or shower gel) cannot be returned once opened.
What if my item arrives damaged?
What if my item arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging.
Our team will assist you promptly.